VERY DISAPPOINTED.
Best car buying experience of my life. Mike Ferris and Rick Miller were knowledgeable, transparent, and courteous. Even though the dealership is far from home, I will return there when it's time for my next Volvo.
Worked with Brian Langley at Gengras while looking for a car to replace our 16 year old Volvo XC. He listened to what we were looking for, and paid attention. Genres had a good selection and Brian knew his inventory and was able to talk about the different features of each car in a way that was very helpful. We ended up with a V60 that had everything we wanted. Was a positive experience.
Brian Langley was nothing short of fantastic. The entire Volvo staff was non-pressuring, informative and helpful. They gave me fair value on my trade and explained all options available with regards to cars, financing, warranties and service.
Everyone at Gengras was the best......the internet person, car sales person Mike, receptionist, finance rep, service personnel. Each person I encountered took pride in their work. They were all efficient, thorough and caring. They accommodated me so that I was able to purchase my vehicle the same day. I highly recommend Gengras.
The 175 should have been honored since....it was not authorized, AFTER that, future quotes to customers should be 280.00, But to do that to a customer is fundamentally and ethically not right or fair.
I shopped several dealerships and the staff at Gengras of North Haven was simply a pleasure .
Charged 280 to cut a key and program the remote that was quoted several times at 175!
Nancy O.
I called multiple times and each time I got a quote of 175 plus tax. NO MENTION of any other possible charge. Even the day I came in down to the estimate. That price should have been honored. The estimate I signed said 175. The service person said there was not as much labor (that saved 30 minutes of labor) but Volvo charged for the software.
11/14/17
Jerry thank you for contacting me and resolving the issue.
I was shopping for a BMW, Audi or Infinity. I found a surprisingly great vehicle in the Volvo I purchased. I simply didn't know the Volvo was in the same category as the other luxury automobiles. The XC60 is very comfortable, great visibility with less blind spots, and powerful enough so I don't feel that I sacrificed performance for safety.
Gengras Volvo Cars North Haven is a US Car Dealer based in North Haven, Connecticut. Gengras Volvo Cars North Haven is located at 375 Washington Ave, North Haven, CT 06473, USA.
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