Great staff. Knowledgeable and helpful.
They are considerate, thorough, reasonably priced and they know their stuff. They have never been pushy, or try to sell you extra stuff. Although I am a recreational rider, North Haven bike has never treated me anything less than as an "important customer." They are respectful and concern about my needs. They actually listen, would you believe that! I have used other repair shops in the past and they are the best out of all of them, and they get your bicycle back to you quickly. Thumbs up!
I've been a customer of North Haven Bike for almost two decades. I bought my current Raleigh hybrid and my husband's Peugeot 12-speed almost ten years ago. Because I keep my bike garaged when not in use, and I don't abuse it, it rarely needs anything but the absolute minimal maintenance. But on the rare occasion that I do bring it in, the crew is happy to assist, efficient, courteous, and their prices are reasonable. I just got back from there a few minutes ago, thinking I needed new tires. My husband tossed it in the back of the pickup and drove us the 6 blocks from my house. Instead of taking advantage of my assumption and "giving the customer what she wants" by selling me a new pair of tires, he told me he doesn't see any significant dry rot, just a little aging, and if it was him, he'd just keep riding it this season and top off the air pressure every few weeks as needed. No charge for the advice, and I rode my bike home. Honest folks offering honest service. They also have lots of bicycle accessories, from riding gloves and helmets and other safety equipment, to baskets and hand-pumps and a variety of locks.
Nice little bike shop with friendly, knowledgeable staff. Bought both my mountain bikes here and have been very happy with them.
EDITED TO NOTE: previous reviewers complained that the hours aren't listed on their website. Those reviews are over 5 years old, but the hours are definitely on their website and have been for at least a few years. The shop was in the process of moving several years ago, and their website might have been in transition as well at the time (which would explain why they hadn't posted their hours, then).
Very nice bike shop and have been using them for years. Nice staff and good selection for bikes parts and equipment. Would recommend it to everyone.
North Haven Bike is a US Bicycle Store based in North Haven, Connecticut. North Haven Bike is located at 510 Washington Ave, North Haven, CT 06473, USA.
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